Evan Schuman
Contributing Columnist
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IDG Contributor Network
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Opinions expressed by ICN authors are their own.
Evan Schuman has covered IT issues for a lot longer than he'll ever admit. The founding editor of retail technology site StorefrontBacktalk, he's been a columnist for CBSNews.com, RetailWeek, Computerworld and eWeek and his byline has appeared in titles ranging from BusinessWeek, VentureBeat and Fortune to The New York Times, USA Today, Reuters, The Philadelphia Inquirer, The Baltimore Sun, The Detroit News and The Atlanta Journal-Constitution. Evan can be reached at eschuman@thecontentfirm.com and he can be followed at twitter.com/eschuman. Look for his blog twice a week.
The opinions expressed in this blog are those of Evan Schuman and do not necessarily represent those of IDG Communications, Inc., its parent, subsidiary or affiliated companies.
The food delivery driver identification dilemma
Ever use one of those mobile food delivery apps — only to realize your delivery person isn't who you expected? There's a lesson here about identity, authentication, and what happens when the best laid tech plan meets human beings.
The AI data-poisoning cat-and-mouse game — this time, IT will win
The IT community is freaking out about AI data poisoning. For some, it’s a sneaky backdoor into enterprise systems as it surreptitiously infects the data LLM systems train on — which then get sucked into enterprise systems.
When a customer gets defrauded, should the enterprise reimburse?
The New York Attorney General’s office sued Citibank for failing to reimburse customers victimized by fraud, raising serious issues all enterprises must figure out. When should a customer be reimbursed for fraud? And at what point do...
Failed unsubscribes could be a clue your data's out of control
One of the oldest and most frustrating rules about email spam is that the unsubscribe link never works — all it does is confirm your email address is active. But what if the unsubscribe failure is caused by something far more...
Will super chips disrupt the 'everything to the cloud' IT mentality?
It's no secret that enterprise IT in recent years has been disappointed in corporate clouds. But in general they've not done anything about it. That could soon change.
Choosing a genAI partner: Trust, but verify
As generative AI fever continues to mesmerize enterprise executives, those same execs are insisting that IT somehow make it happen.
Android’s new biometric spec for 'strong security' is anything but
When Google rolled out its latest biometrics specs for Android devices, its top-level 'strong security' option allowed “a spoof and imposter acceptance rate not higher than 7%.” Most biometrics specialists argue that's much too high;...
Forrester asks a forbidden question: Are vendors lying or do they believe their own hype?
The idea that vendors lie a lot is, as the saying goes, “a tale as old as time.” But to suggest vendors are so persuasive because they actually believe their falsehoods — now, that's intriguing.
Zoom goes for a blatant genAI data grab; enterprises, beware (updated)
Zoom stirred up a kerfuffle this month when it amended its terms of service to make execs comfortable that it wouldn’t use Zoom data to train generative AI models. In reality, it was really doing spin control worthy of the sleaziest...
Has Microsoft cut security corners once too often?
As details about the recent China attack against US government agencies come to light, two details stand out: Microsoft failed to store security keys properly — and the keys were used by attackers even though they'd already expired.
Lawyers and Incident Response can be a dangerous combo
In many ways, lawyers, CIOs and CISOs have the same mission: protect the enterprise from forces that want to do harm. But those two professions often approach the task in such polar opposite ways that they fight each other instead of...